Cool learnings

A Tale of Two Acquisitions: Figma and Twitter

Lessons about listening to customers from two of the biggest tech acquisitions of the year

Expectations vs. Reality: Older Adults and Social Media

Young adults underestimate the tech sophistication of people over 60. Beware of bias in your company's thinking.

How to transform a category: Lessons from Amazon and One Medical

The financial rewards for transforming a category can be immense, but the barriers are also huge and not necessarily obvious. Amazon’s attempts to reform healthcare show that distrust and overpromising can be two of the biggest risks.